customer care team question and answer session

The Conversation Continues, with Mike Dupelycz

In a recent blog, we sat down with the head of our contractor network, Quadrassist, Mike Dupelycz, to discuss the birth of the platform, the uniqueness of the network, meanwhile delving into the specifics of who these contractors are exactly.

We’re now moving on to talk about the future of the platform, including the exciting new technologies that are soon to employed. Before you get stuck into part two, be sure to read the first instalment here.

customer care team question and answer session

A Day in the Life of Head of Quadrassist, Mike Dupelycz

Over the past few years, we have worked hard to create and build our specialist repair network, Quadrassist. With more than 70 fully-vetted and approved contractors, clients can be assured that their repair services are dealt with in a timely and efficient manner. Originally formed to support loss adjusters, the network can now work independently following growing demand for direct access to expert contractors.

But how did the network come about, and how has Head of Quadrassist, Mike Dupelycz developed the supply chain? We gain an insight into not only the network but also his working life at Quadra in our most recent Q&A.

COVID-19: A Guide to Working Together Safely

Whether it’s repair work, validation services, or other contractor-based work, we want to assure our customers and clients that the Quadrassist contractor network is operating in line with Government imposed protocols and guidance. Here is everything you need to know about having work conducted in your home safely during the COVID-19 pandemic.

customer care team question and answer session

A Day in the life of Loss Adjuster, James Fairbairn

Our loss adjusting service provides a bespoke offering to meet clients’ specific needs and requirements. As a result, the team never has one day the same, working across the field in a wide variety of scenarios. They are there to not only assess the damage caused and remediation required, but also to build the important rapport with the customer. Our approach is specialised and considered, focusing on specific areas of expertise. One of our Loss Adjusters, James Fairbairn, sheds light on his role and journey into working at Quadra.

COVID-19 Client Update

Quadra is operational and working to manage claims within usual timescales. Under the recently published Government guidelines for provision of “Utilities, Communication and Financial Services”, our services are classified as “essential services”. Our contingency plans and digital systems enable us to continue supporting our customers, employees, and partners.

Quadra response to COVID-19

Our Response to COVID-19

As we all continue to navigate the uncertainty of COVID-19, our commitment to customers, employees, and partners remains our priority. We have resilient systems and processes in place and will continue to offer a quality service, efficiently and in safe conditions through smart working practices. Quadra’s leadership team is monitoring the crisis as it evolves…

Quadra awarded Best Fraud Initiative at the annual LV= GI Claims Partner Awards!

Quadra’s Award-Winning Team

We’re delighted to announce that the Quadra team has been awarded Best Fraud Initiative at the annual LV= GI Claims Partner Awards! Director, Simon Jones, comments: “This is a tremendous achievement for our Head of Investigation & Counter Fraud, Brendan Gillooly, and the team. Our vigilant approach to claims while protecting and supporting honest customers…

Cannabis Farms – The Threat to Property Owners

As a property owner, the list of boxes to tick and concerns to consider may seem never-ending. For many, cannabis will be nowhere near the top, if even on the list at all. Here we’ll explain why it should be… How does cannabis affect insurance? Since the early 2000s, increasing numbers of rental properties have…