customer care team question and answer session

The Conversation Continues, with Mike Dupelycz

In a recent blog, we sat down with the head of our contractor network, Quadrassist, Mike Dupelycz, to discuss the birth of the platform, the uniqueness of the network, meanwhile delving into the specifics of who these contractors are exactly.

We’re now moving on to talk about the future of the platform, including the exciting new technologies that are soon to employed. Before you get stuck into part two, be sure to read the first instalment here.

customer care team question and answer session

A Day in the Life of Head of Quadrassist, Mike Dupelycz

Over the past few years, we have worked hard to create and build our specialist repair network, Quadrassist. With more than 70 fully-vetted and approved contractors, clients can be assured that their repair services are dealt with in a timely and efficient manner. Originally formed to support loss adjusters, the network can now work independently following growing demand for direct access to expert contractors.

But how did the network come about, and how has Head of Quadrassist, Mike Dupelycz developed the supply chain? We gain an insight into not only the network but also his working life at Quadra in our most recent Q&A.

COVID-19: A Guide to Working Together Safely

Whether it’s repair work, validation services, or other contractor-based work, we want to assure our customers and clients that the Quadrassist contractor network is operating in line with Government imposed protocols and guidance. Here is everything you need to know about having work conducted in your home safely during the COVID-19 pandemic.

Creating and Growing a Successful Repair Network

During a recent meeting, we got into a discussion about how long specialist building repair networks have been in the mainstream of claims handling. We couldn’t quite agree exactly when they came to prominence but the general consensus of opinion was mid to late 1990s. Which, if true, means that they have been part of the claims handling process for around 20 plus years.