customer care team question and answer session

A Day in the Life of Head of Quadrassist, Mike Dupelycz

Over the past few years, we have worked hard to create and build our specialist repair network, Quadrassist. With more than 70 fully-vetted and approved contractors, clients can be assured that their repair services are dealt with in a timely and efficient manner. Originally formed to support loss adjusters, the network can now work independently following growing demand for direct access to expert contractors.

But how did the network come about, and how has Head of Quadrassist, Mike Dupelycz developed the supply chain? We gain an insight into not only the network but also his working life at Quadra in our most recent Q&A.

customer care team question and answer session

A Day in the life of Loss Adjuster, James Fairbairn

Our loss adjusting service provides a bespoke offering to meet clients’ specific needs and requirements. As a result, the team never has one day the same, working across the field in a wide variety of scenarios. They are there to not only assess the damage caused and remediation required, but also to build the important rapport with the customer. Our approach is specialised and considered, focusing on specific areas of expertise. One of our Loss Adjusters, James Fairbairn, sheds light on his role and journey into working at Quadra.